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Hereworks
Explainer Video for Solve by Hereworks – Workplace Fixes in 5 Seconds
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Hereworks
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Case Study
Explainer Video for GLS Flex – Edit, Reschedule or Redirect Deliveries with Ease
Year2021
ClientGLS
SectorAnimation / Explainer
Service TypeExplainer Video / Corporate Video / Post-Production & Editing / Motion Graphics & Animation / Voiceover & Audio / Social Media Video / Product Demos
Video Type2D Motion Graphics / Animated Explainer
An animated explainer outlining how GLS Flex gives customers control over delivery times and locations — with no app required.
OBJECTIVE
To introduce the features and benefits of GLS Flex — a flexible delivery option allowing recipients to redirect, reschedule or update delivery details via a simple digital platform.
We created an easy-to-follow animation that walks the viewer through GLS Flex’s key features — supporting better customer experience and reduced failed deliveries.
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THE CHALLENGE
GLS needed a video that could:
Clearly explain the value and function of GLS FlexDelivery
Be visual and quick to grasp, especially for non-native speakers
Work across web, mobile and in-store environments
We created an easy-to-follow animation that walks the viewer through GLS Flex’s key features
OUR APPROACH
We produced a 2D animation with a clean, icon-based visual language and straightforward narration, we also:
Used friendly motion design and simplified character animation
Delivered branded visuals aligned with GLS identity
Tone: helpful, neutral, reassuring — designed for customer confidence and quick comprehension.
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OUTCOME
GLS now uses the video to:
Educate customers on how to use FlexDelivery features
Reduce customer service queries and failed deliveries
Share with retail partners and couriers as part of onboarding materials
Embed in email notifications, landing pages and FAQ sections
Services Used
Explainer Video Production
2D Animation & Motion Graphics
E-commerce & Delivery Sector Video
Next Case Study
Have a feature your customers need to understand fast?
We help logistics and service brands explain value with clarity — through crisp, on-brand animation.
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